Cheyne Horan Surf School

Refund Policy and Procedure

CHEYNE HORAN SCHOOL OF SURF

Surfing Lessons and Activities

Clients will obtain a refund or credit when :

• the client notifies the surf school 24 hours prior to the time of the surfing lesson. 

• the Surfing instructor cancels the surfing lesson due to dangerous surf

conditions (note: no refund will be offered if it rains unless conditions are unsafe)

 

If surf conditions become unsafe during a lesson, the surfing instructor may modify the lesson and undertake activities on the beach rather than in the water, or the lesson may be rescheduled for another time.

 

If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the undiscounted lesson price less the total amount paid.

 

No refund is offered if the client refuses to comply with Surf School policy and the surfing instructor determines the client cannot participate in the lesson.

 

If the client advises the surfing instructor of a medical condition such that the surfing instructor decides, that it would be unsafe for the client to participate in the lesson, a full refund will be offered.

 

If the surfing instructor becomes aware of a clients medical condition after the lesson has commenced, such that the surfing instructor determines it is unsafe for the client to continue in the lesson, no refund will be offered.

 

Gift Vouchers

 

Must be used by use by date unless other arrangements have been made.   No refund is offered once the gift voucher has been offer however the gift vouchers are transferable to other people.

 

Hire

 

The client will obtain a refund is they notify the surf school 24 hours prior to the time of the hire.   No refund will be made once the client has paid for, and taken delivery of, the hire equipment.

 

Product Purchase

 

Up to 30 days from date of purchase the client can:

• obtain a 100% refund for products purchased should they be damaged or faulty.

•  exchange for products that are unsuitable.

 

Surfing Tours

 

Clients can obtain a refund or credit when :

1.  the client notifies the Surf School 5 days prior to the time of the surfing tour.   An administration fee of 20% may be charged.

2.  the Surf School cancels the tour.

 

Copyright 2011 Cheyne Horan

www.cheynehoran.com.au